Human Resources
Policies and Procedures

Series 600 - Organizational Effectiveness

 

TABLE OF CONTENTS

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► Policy 601 Introductory and Qualifying Periods

Procedure 601-1 Introductory and Qualifying Period Guidelines

► Policy 602 Performance Management
Procedure 602-1 Performance Appraisal System
Procedure 602-2 Ongoing Feedback


Policy 603 Organizational Learning and Development
Procedure 603-1 Training Administration
Procedure 603-2 Employee Orientation
Procedure 603-3 Basic Supervisory Training
Procedure 603-4 Training Cost Sharing and Fees (Under Review)


Policy 604 Participation in Community, Civic, Trade, and Professional Organizations (Under Review)

POLICY 601
INTRODUCTORY AND QUALIFYING PERIODS

PURPOSE

The purpose of this Policy is to establish a mandatory Introductory Period for newly hired employees and Qualifying Period for current employees who are promoted, transferred, or demoted to different positions.

POLICY

It is the policy of the Johnson County Government that the performance of all new employees and all current employees promoted, transferred, or demoted to a new position should be carefully monitored and evaluated for a period of typically six (6) months.

Employees generally will be allowed to continue in their new positions if they are given a satisfactory performance appraisal at the conclusion of their Introductory or Qualifying Period, as applicable. The Department of Human Resources, upon request of an employee’s supervisor, may approve the extension of any employee’s Introductory Period or Qualifying Period due to circumstances specific to the employee.

The County Manager may establish an extended Introductory Period or Qualifying Period for certain positions due to the specialized nature of the positions’ duties as recommended by the Director of Human Resources.

Supervisors may recommend the termination of an individual’s employment at any time. New hires terminated prior to completion of their Introductory Period are not eligible for severance pay and are not eligible to participate in the County’s Dispute Resolution Process.

At the discretion of the County Manager, transferred or promoted employees who are unable to perform satisfactorily in their new positions may be returned to their previous positions or may be terminated. Promoted, transferred, or demoted employees remain eligible for all benefits, including access to the County’s Dispute Resolution Process.

At all times, both during and after successful completion of the Introductory Period or subsequent Qualifying Periods, employment with the County is considered to be “at-will” and the employment relationship may be terminated at any time for any lawful reason by either party.

The County Manager may develop Human Resources Procedures to effectively implement this Policy.

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PROCEDURE 601-1
INTRODUCTORY AND QUALIFYING PERIODS

OVERVIEW

This Procedure covers the County’s mandatory Introductory Period for new hires and Qualifying Period for current employees who are promoted, transferred, or demoted to different positions.

STANDARDS

A new employee who is hired into a full-time regular or part-time regular job must complete an Introductory Period, typically of six (6) months. A current full-time regular or part-time regular employee who is promoted, transferred, or demoted to a different job must complete a Qualifying Period, typically of six (6) months. The Department of Human Resources may approve the extension of any employee’s Introductory Period or Qualifying Period due to the nature of a specific position or due to circumstances specific to the employee.

During the Introductory Period or Qualifying Period, an employee will have the opportunity to determine if the job is suitable for him/her. The County will evaluate the employee’s abilities, performance, conduct, and other job-related factors to determine if the employee is suited for the position.

An employee’s performance may be evaluated by his/her supervisor at any time, but at a minimum shall be evaluated at the mid-point and conclusion of the Introductory or Qualifying Period. Employees generally will be allowed to continue in their new positions if they are given satisfactory performance appraisals at the conclusion of their Introductory or Qualifying Period.

At the discretion of management, promoted or transferred employees who are unable to perform satisfactorily in their new positions may be returned to their previous positions, reassigned to another vacancy, or terminated. The Department of Human Resources will make reasonable efforts to work with departments/agencies to place the promoted or transferred employee in another position before considering termination of employment.

At all times, including after successful completion of the Introductory Period or subsequent Qualifying Periods, employment with the County is considered to be “at-will,” and the employment relationship may be terminated at any time for any lawful reason by either party.

PROCEDURES

A. The employee’s supervisor is responsible for providing him/her with training and guidance, including feedback regarding the employee’s performance, to help orient the employee into his/her new position.

B. The employee’s supervisor is responsible for informing the employee of the length of the Introductory or Qualifying Period as required by the position, and will communicate and document performance expectations via the Performance Plan within 30 days of hire, promotion, transfer, or demotion, consistent with the County’s Performance Appraisal System Procedures.

C. The employee’s supervisor is responsible for completing an initial performance appraisal at the midpoint of the Introductory or Qualifying Period, typically three (3) months from the date of hire or position change, and a second performance appraisal at the conclusion of the Introductory or Qualifying Period, typically six (6) months from the date of hire or position change.

D. Upon successful completion of the Introductory or Qualifying Period, the supervisor is expected to forward the completed performance appraisal to the Department of Human Resources. If a performance appraisal is not submitted to the Department of Human Resources within two weeks after the conclusion of the Introductory or Qualifying Period, the Department of Human Resources may contact the supervisor or consult with Department/Agency Leadership to provide assistance and determine a course action for the completion and/or submission of the performance appraisal. If the appraisal is not completed and/or submitted within two weeks thereafter, the Department of Human Resources may consult with the County Manager

E. If a department/agency identifies performance or conduct problems during the Introductory or Qualifying Period, it should immediately contact the Department of Human Resources. The Department of Human Resources will facilitate efforts with the department/agency to resolve the performance or conduct issue(s) immediately and may extend the Introductory or Qualifying Period.

F. If such performance and/or conduct problems cannot be or are not resolved, the department/agency may terminate the employee’s employment after consultation with the Department of Human Resources. Any such request should include documentation of the employee’s performance, the employee’s performance appraisal(s), if applicable, and a written record of the training, feedback, and circumstances relevant to the request.

G. New hires disciplined or terminated during or at the conclusion of the Introductory Period may not access the County’s Dispute Resolution Process. Promoted, transferred, or demoted employees remain eligible to access the County’s Dispute Resolution Process.

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POLICY 602
PERFORMANCE MANAGEMENT

PURPOSE

The purpose of this Policy is to establish a work culture in which performance expectations and results are regularly communicated and evaluated to ensure that the County succeeds in fulfilling its mission and strategic goals.

POLICY

It is the policy of the Johnson County Government to use performance management to align individual goals with County objectives, communicate expectations to employees, and evaluate performance on an ongoing basis. Performance management is an integrated and on-going process that combines the traditional annual appraisal with continuous communication and feedback between the supervisor and employee, and consists of planning, managing, improving, appraising, and rewarding performance. Specifically, it is designed to provide employees with regular feedback on their performance in an unbiased manner and to identify and correct performance problems, plan employee career development, assess readiness for transfer or promotion, determine compensation, recognize achievements, and improve individual and organizational productivity.

This system provides a holistic approach to appraising and developing employees by involving continual, supportive management by supervisors and giving employees input into their progress.

The County Manager shall establish procedures setting forth regular periods for the completion of performance planning, appraisal, and development consistent with the goals of this Policy.

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PROCEDURE 602-1
PERFORMANCE APPRAISAL SYSTEM

OVERVIEW

This Procedure sets forth the County’s process and timeline for establishing performance plans and conducting performance appraisals.

STANDARDS

Employee job performance will be reviewed and performance achievements evaluated in an unbiased manner during the review period. The appraisal system is designed to align individual performance expectations and outcomes with County goals and strategies and to measure performance based on job accountabilities, defined competencies, performance standards, and documented achievements and deficiencies.

PROCEDURES

The Department of Human Resources is responsible for developing and administering the performance appraisal system established by the County Manager and will audit the appraisal process to ensure procedures are followed and timelines are met.

A. Performance Plan

A Performance Plan outlines and establishes employee performance expectations, measurement criteria, and employee development goals. Setting performance goals for employees keeps the evaluation process objective and gives employees advance notice of performance expectations. Performance Plans are to be established and/or updated for all employees on an annual basis and will be maintained by the Department of Human Resources in the employee’s personnel file. The Performance Plan shall be signed and copies of it retained by both the employee and supervisor.

The purpose of a Performance Plan is to:

· Align employees’ performance goals and expectations with the County’s mission, values, and goals;

· Provide an objective, fair, and non-discriminatory performance appraisal system;

· Establish a clear understanding of performance goals, measurement criteria, and standards of performance expected for each position for specified performance periods;

· Encourage joint participation in setting goals; and

· Create individual development goals to promote performance improvement and to prepare for career progression.

Performance plans for newly hired employees should be established and discussed within 30 days of hire. Changes in job duties that occur due to a reclassification, status change, transfer, promotion, or demotion should be communicated to employees immediately and documented within 30 days of the effective date of the change.

B. Performance Appraisal

A performance appraisal is a formal discussion between a supervisor and employee with regard to the employee’s level of success in meeting his/her performance plan and development goals. A performance appraisal also includes a discussion and agreement of goals and objectives for the upcoming performance cycle. The performance appraisal summary form will be used to document the discussion and will be signed by both the employee and supervisor and maintained in the employee’s personnel file.

The purpose of a Performance Appraisal is to:

· Provide constructive, objective, and timely feedback to an employee regarding his/her performance and workplace conduct relative to his/her Performance Plan;

· Encourage joint participation in evaluating performance;

· Review progress made relative to individual career development;

· Provide objective data as a basis for equitable determination of merit pay rate increases; and,

· Provide information to the organization to plan for and meet its present and future staffing, training, and development needs.

C. Performance Appraisal Cycle

The performance of a newly hired, promoted, transferred, or demoted employee should be formally evaluated at the mid-point and conclusion of the Introductory or Qualifying Period, as applicable, as well as at the one-year anniversary of the date of hire, promotion, transfer, or demotion.

1. Mid- Introductory or Qualifying Period Appraisals: At the completion of the first half of an employee’s Introductory or Qualifying Period, the supervisor is responsible for discussing with the employee the employee’s performance relative to the Performance Plan. Documentation of this informal appraisal shall be maintained by the employee’s supervisor.

2. Introductory or Qualifying Period Appraisals: Prior to completion of the Introductory or Qualifying Period, the supervisor is responsible for discussing with the employee the employee’s performance relative to the Performance Plan. A formal appraisal summary form should be used to document the discussion and shall be forwarded to the Department of Human Resources.

3. Annual Appraisals: Prior to completion of the first year of employment or position change due to a promotion, transfer, or demotion, the supervisor is responsible for discussing with the employee the employee’s success in meeting the expectations documented in the Performance Plan. The supervisor should use a formal appraisal summary form to document the discussion which should be signed by both the supervisor and employee and forwarded to the Department of Human Resources by the last day of the pay period prior to the employee’s anniversary date. Thereafter, the supervisor is responsible for conducting an annual formal appraisal discussion with the employee corresponding to the employee’s date of hire, promotion, transfer, or demotion, as applicable. The annual review date is subject to change whenever an employee is promoted, transferred, or demoted.

4. County Executive Appraisals: Executive Performance Appraisals are conducted during January and February of each calendar year rather than on the anniversary date of the executive’s hire, promotion, or transfer. The review focuses on results achieved against County goals during the prior fiscal year.

5. State of Kansas Employee Appraisals: Performance appraisals for employees of the State of Kansas who perform work on behalf of Johnson County Government and who are supervised by a Johnson County Government employee shall be conducted in accordance with State guidelines.

6. Special Appraisals: A special appraisal may be conducted at any time to recognize exceptional contributions. A formal appraisal summary form shall used to document the discussion and shall be forwarded to the Department of Human Resources. Special appraisals do not change the annual performance appraisal date.

7. Performance Improvement Appraisals: The supervisor is responsible for conducting a performance improvement appraisal at the successful conclusion of a Performance Improvement Plan. A formal appraisal summary form shall be used to document the discussion and shall be forwarded to the Department of Human Resources. Performance improvement appraisals do not change the annual performance appraisal date.

D. Performance Improvement Plan

If, at any time during the appraisal cycle, an employee is not meeting the standards established for his/her position as outlined in the Performance Plan and has not satisfactorily corrected the performance issues through the informal coaching process, the supervisor is responsible for developing a Performance Improvement Plan to assist the employee in meeting expectations. A Performance Improvement Plan shall address specific performance problems, methods of corrective action, and a timeline for improvement. Supervisors are encouraged to develop Performance Improvement Plans with employees in an interactive process. Performance Improvement Plans are to be signed by both the employee and supervisor, and shall be placed in the employee’s personnel file.

Failure to satisfactorily complete the requirements of the Performance Improvement Plan within a reasonable timeframe may result in further corrective action, up to and including termination of employment.

E. Supervisory Responsibilities

Supervisors and Department/Agency Leaders are responsible for submitting completed performance appraisals and proposed merit pay rate increases to the Department of Human Resources no later than the last day of the pay period prior to the employee’s anniversary date.

If a performance appraisal is not submitted to the Department of Human Resources within one (1) pay period of its scheduled effective date, the Department of Human Resources may contact the supervisor or consult with Department/Agency Leadership to provide assistance and determine a course action for the completion and/or submission of the performance appraisal. If the appraisal is not completed and/or submitted within two (2) pay periods of the scheduled effective date, the Department of Human Resources may consult with the County Manager.

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PROCEDURE 602-2
ONGOING FEEDBACK

OVERVIEW

This Procedure sets forth the County’s process for providing informal, on-going feedback to employees throughout the appraisal period.

STANDARDS

Feedback is most relevant and beneficial to the employee and the organization when it is given in a timely manner and on an ongoing basis. Supervisors are expected to have regular and informal, yet specific and interactive, discussions to provide feedback to employees in order to jointly:

· Review and recognize progress toward performance and development goals;

· Identify and address any performance or behavior issues in a timely manner; and

· Clarify or adjust expectations as needed.

Discussions providing feedback should be used to assist employees when learning new skills, strengthening current competencies, improving performance or behavior, and assuming additional responsibilities, and should be based on observed and/or verifiable work-related behaviors and results.

When informal feedback processes are not sufficient to address performance or behavior issues, supervisors are expected to follow the formal process of the Corrective Action Policy and Procedures.

PROCEDURES

Discussions should be conducted on a regular basis, in a private setting, and as frequently as needed to assist the employee in meeting performance and development goals. Feedback should include:

A. A review of established performance and development goals;

B. Specific examples of how the employee’s performance, production, and/or behavior have met, exceeded, or fallen short of expectations;

C. The positive and/or negative impact of the employee’s performance and/or behavior on the organization and coworkers;

D. An agreement upon any courses of action the employee should continue, modify, and/or initiate to meet performance or development goals; and

E. The establishment or adjustment of timelines for meeting goals.

Supervisors are encouraged to make and retain a record of discussions providing feedback throughout the performance review cycle in order to track and monitor progress; document recognized achievements; and provide a comprehensive and balanced performance appraisal. These records should include a brief summary of the discussion and the date on which it occurred, but should not be placed in the employee’s personnel file, until or unless formalized as a part of the performance evaluation or corrective action.

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POLICY 603
ORGANIZATIONAL LEARNING AND DEVELOPMENT

PURPOSE

The purpose of this Policy is to establish a work culture in which continuous employee and organizational learning and development is valued, pursued, and rewarded, and where investing in the ongoing development of employees is recognized as a key strategy in ensuring the County’s ability to fulfill its mission and current and future goals.

POLICY

It is the policy of the Johnson County Government to provide employees with learning and development tools, opportunities, and programs which enable employees to perform to the best of their abilities and, in doing so, contribute to the County’s mission and goals. The County will conduct or support training and development programs necessary to contribute to the County’s mission and goals. The County provides employees with appropriate orientation and training at the time of hire, whenever transferred or promoted to a different position, and at such other times as would be necessary to meet County goals. The County routinely and consistently provides special training programs explaining its anti-discrimination and harassment policies and for safety and health matters, as required by government regulations. All training programs provided or supported by the County will be offered and administered in a non-discriminatory manner.

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PROCEDURE 603-1
TRAINING ADMINISTRATION

OVERVIEW

This Procedure generally addresses the administration of various employee training programs offered or supported by the County.

STANDARDS

The County provides both formal and informal training to employees to assist them in the performance of their jobs, and to serve and benefit the public, the County, and employees.

The County, through departments/agencies, may sponsor or conduct specialized training programs for specific groups of employees when deemed necessary to meet organizational goals.

PROCEDURES

A. The Department of Human Resources is responsible for implementing countywide learning and development programs such as supervisory training, Human Resources Policies and Procedures training, leadership development, and employee development.

B. The Department of Human Resources and the Legal Department are responsible for developing and providing special training programs explaining County anti-discrimination and harassment policies and other employment-related training as deemed necessary to achieve organizational goals or as required by law.

C. The Office of Financial Management is responsible for training employees with regard to the County’s benefits philosophy and programs, workplace safety standards, and other benefits or safety training as deemed necessary to achieve organizational goals or as required by law.

D. Departments/agencies may offer training to County employees in their areas of expertise when the training assists the organization in meeting its goals.

E. Departments/agencies are responsible for technical and job-skills training specific to their operations. Departments/agencies may use outside training programs, within the constraints of their respective budgets, to best meet the needs of the County and employees. Supervisors may approve employee participation in continuing education and training programs when that instruction is regarded as beneficial or considered necessary for satisfactory job performance. In some cases, employees may be required to enroll in and complete the programs satisfactorily. Supervisors are responsible for recommending employees for special training programs, for providing on-the-job training, and for arranging external training.

F. County sponsored or conducted training programs will be reviewed periodically to evaluate the quality of the instruction, content, and results. The Department of Human Resources will administer or oversee the evaluation, which may involve the testing of participants.

G. The Department of Human Resources is responsible for overseeing the maintenance of training records.

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PROCEDURE 603-2
EMPLOYEE ORIENTATION

OVERVIEW

This Procedure covers the types of orientation that are provided to new employees and employees transferred into certain positions.

STANDARDS

Employees will be provided with department/agency-specific orientation and with Countywide orientation. New executives and key managers will also be provided with Executive Orientation. The Department of Human Resources is responsible for the overall development and coordination of countywide orientation programs.

The smooth assimilation of new hires is essential for improving performance and enhancing retention. The orientation program is intended to make new hires feel comfortable and introduce them to the organization’s culture, supervisors, coworkers, and work expectations. Employee orientation should:

1. Make the new employee feel welcome;

2. Provide an overview of County operations;

3. Communicate information about the County’s goals and culture;

4. Provide detailed information about the new hire’s position;

5. Assign the new employee meaningful work;

6. Inform the employee about the policies and benefits; and

7. Provide the new hire with the opportunity to complete necessary paperwork.

PROCEDURES

A. Department/Agency Orientation

During the first week of employment, the department/agency is expected to provide information regarding department/agency rules, practices, safety issues, and work environment to orient the new employee. Each supervisor is responsible for orientation as it applies to introducing the new employee to the specific job and department/agency and may select a coworker to serve as a sponsor to facilitate the new employee’s transition.

B. County Orientation

1. The department/agency shall notify the Department of Human Resources whenever an employee has been hired or has moved from part-time to full-time employment. The department/agency shall schedule employees to attend the first available New Employee Orientation session after their date of hire or status change.

2. New Employee Orientation will familiarize employees with County policies and procedures, benefits programs, and benefits enrollment procedures. It will also provide an overview of Johnson County Government as an organization, its culture, functions, and services. New Employee Orientation will include specific training explaining the County’s anti-discrimination, productive work environment, and violence-free workplace policies.

C. Executive and Elected or Appointed Official Orientation

The Department of Human Resources is responsible for providing orientation for new executives, elected or appointed officials, and key managers to familiarize them with strategic planning issues as well as human resource programs and procedures. Central service departments are expected to develop a portion of Executive Orientation specific to their operations. The Department of Human Resources will coordinate Executive Orientation of other central service departments.

D. County Commissioner Orientation

The Department of Human Resources will coordinate orientation for newly and re-elected County Commissioners to familiarize them with County philosophy, operations, and policies.

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PROCEDURE 603-3
BASIC SUPERVISORY TRAINING

OVERVIEW

This Procedure covers the supervisory training that is required of new supervisors and managers.

STANDARDS

Every employee hired or promoted into a supervisory or managerial position must complete a prescribed management training program. Supervisors or managers will not be deemed to have completed their Introductory or Qualifying Period until they have completed the Supervisor Training Institute. The Department of Human Resources is responsible for developing and administering the Supervisor Training Institute.

The Supervisor Training Institute will cover, at a minimum, performance management, equal employment opportunity, preventing workplace harassment, the ADA, FMLA, corrective action, documentation and record keeping, key Human Resources Policies and Procedures, and leadership best practices.

The Supervisor Training Institute is available to new and current supervisors and managers only.

PROCEDURES

A. The Department of Human Resources is responsible for offering and publicizing at least four scheduled sessions of the Supervisor Training Institute per calendar year.

B. The Supervisor Training Institute must be completed by newly hired or promoted supervisors or managers within six (6) months after date of hire or promotion. The time period may be extended an additional six (6) months up to a maximum period of one (1) year if the training cannot be completed within six (6) months.

C. The employee and his/her supervisor are responsible for ensuring that he/she completes all required modules of the Supervisor Training Institute.

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PROCEDURE 603-4
TRAINING COST SHARING & FEES

Under Review

POLICY 604
PARTICIPATION IN COMMUNITY, CIVIC, TRADE AND PROFESSIONAL ORGANIZATIONS.

Under Review

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